Job Description

LOD Staffing has an immediate opening for a  Client Support Specialist.

Location: San Antonio, Texas
Job Status: Full Time – Temp to Hire
Grade/Level: 2 years of experience
Amount of Travel Required: Some
Work Schedule: Monday - Friday, 8am to 5pm
Rate of Pay: $22.68

The Client Support Specialist is a non-supervisory position that performs administrative and case management related to the assessment and delivery of supportive self-sufficiency services to meet the needs of residents.

Essential Functions:

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require presence in the workplace on a regular basis, and regular attendance must be maintained. 

• Coordinates marketing materials and presentations to obtain outside resources and vendors.
• Provides professional case management practices, including appropriate communication and contact with participants, information and referral, tracking and record keeping, goal setting, positive reinforcement, follow-up, and evaluation.
• Maintain food programs such as meal services, commodities, and/or Snap Pantry. Ensures all program requirements are met to include documentation, safety, distribution, and maintaining schedules.
• Coordinates and communicates information for resident activities.
• Conducts routine home evaluations, office interviews, and/or telephone contacts. Collects and compiles information in order to generate various statistical and narrative reports.
• Maintains ongoing monitoring and evaluation of program participation, including tracking, monitoring, and records management.
• Establishes linkages and effective partnerships with community-based organizations, businesses, government agencies, and philanthropic organizations in order to support resource development and effective programming.
• Maintains a working knowledge of Opportunity Home policies and procedures to assure residents have a clear understanding of changes that may affect their residency.
• Performs clerical and data entry duties required to support the activities of the position. Maintains accurate information for input in software used to track participant progress and status, as well as documentation in tenant files.
• The role requires regularly lifting 25 to 30 lbs, as the individual will frequently move food boxes and commodities from vehicles to units.
• Given that Sunshine and Pecan are senior properties, prior experience in case management or supporting the senior population would be highly beneficial.
• Performs other duties as assigned.

Minimum Qualifications:

• One (1) year of college or university with coursework in Social Services or a related field.
• An additional two (2) years of experience working in social services, public housing, or non-profit housing may be considered in lieu of the education requirement.
• Must have the ability to learn and use cloud applications such as Google GSuite applications to include but not limited to: Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets, and Slides.
• Successful completion of a criminal history background check, education, work history verification, and drug screening test.

Education/Certification Requirement:

• Two (2) years of experience working in social services, public housing, non-profit, or senior housing.
• Must have the ability to learn and use cloud applications such as the Google GSuite applications to include but not limited to: Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets, and Slides. Understanding document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud accessible applications to include but not limited to: One drive, Outlook, Word, Excel, and PowerPoint or MAC or PC desktop equivalent is acceptable.
• Successful completion of a criminal history background check, education, and work history verification, and drug screening test.
• CPR Certification: The ideal candidate will be CPR certified, or willing to become certified. COSA can assist the new employee in obtaining this certification.

Working Environment:

Indoor work and outdoor in the field, operating a computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computer equipment, telephone, and multi-functioning printer. Ability to travel to and from meetings, training sessions, or other business-related events.

Physical and Mental Requirements:

Exerting up to 40 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

• Exerting up to 40 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Must be able to stand, walk, sit, handling, reach outward, reach above shoulder, crawl, squat/Kneel, bend, push, and pull frequently. Maintain body equilibrium to prevent falling when walking, standing or crouching on work surface.
• Ability to use upper and lower extremities to move or transport 25 to 50 pounds, including pressing against something to force it in a forward, downward or outward position or drag, haul 25 to 50 pounds
• Ability to bend the body downward and forward by bending spine at waist, and bending legs at knees and moving extremities in any direction
• Ability to withstand physical demands on the body, including being in a stationary and/or standing position most of the day
• Ability to express and exchange ideas by means of the spoken word, including where detailed or important spoken instructions must be conveyed to other workers accurately, loudly or quickly
• Ability to understand, remember, and apply oral and/or written instructions or other information

Other Requirements:

• Vision (near, distance).
• Sense of Sound (answering phone, fire alarms, horns).

EEO Statement

Employees of Labor on Demand Inc. are protected by federal laws, Presidential Executive Orders, and other laws designed to protect employees from discrimination on the basis of race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit-based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.

Employees of Labor on Demand Inc. are also protected against retaliation. Consistent with federal laws, acts of retaliation against an employee who engages in a protected activity such as whistleblowing, or the exercise of any appeal or grievance right provided by law will not be tolerated. Managers and supervisors of Labor on Demand Inc. are also reminded of their responsibility to prevent, document, and promptly correct harassing conduct in the workplace.

Labor On Demand, Inc. is a knowledgeable and passionate employment agency based in San Antonio, Texas. For nearly two decades, we have strived to bring the right people together with the right jobs. Whether it is an opportunity to a new career, seasonal work, or a part-time gig to provide extra income, we take great pride in matching you with a position that satisfies your employment needs. Join our team today, and let us help you find your next exciting career opportunity. We look forward to meeting you!

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