Job Description

Job Description:

We seek a detail-oriented and proactive Collections Specialist to join our Accounts Receivable team. This role is responsible for managing outstanding customer balances, updating and maintaining accurate customer information, coordinating across departments to ensure data integrity, processing account adjustments, and handling refunds. The ideal candidate will possess intuition, objectivity, quick thinking to adapt to new situations, problem-solving abilities, and a collaborative mindset.

Key Responsibilities:

• Monitor and manage customer accounts to ensure timely payment of outstanding invoices.
• Update and maintain accurate customer records in the Accounts Receivable system.
• Contact customers via phone, email, or mail to follow up on overdue accounts and resolve payment issues.
• Collaborate with internal departments (Sales, Service, Violations, etc.) to verify customer information and resolve discrepancies.
• Process refunds and issue credit memos as needed.
• Research and resolve customer account issues or billing disputes.
• Make account adjustments based on documentation and established procedures.
• Provide regular updates to management on collections status.

Qualifications:

• High school diploma or equivalent.
• 2+ years of experience in accounts receivable or collections role.
• Familiarity with accounting or ERP systems.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Ability to work both independently and collaboratively in a team environment.

Preferred Skills:

• Experience with processing refunds and issuing credits.
• Knowledge of general accounting principles.
• Customer service experience.
• Experience using HighRadius Order to Cash platform.
• Experience in the elevator service industry.

Job Type:

• Full-Time

Compensation:

• Salary based on experience, with benefits including health insurance, paid time off, and retirement plan options.

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