Contact Center Specialist
Location: Dallas, TX | Onsite (First 2 weeks), Remote Thereafter
Compensation & Schedule
• $17.50/hr
• Monday – Friday, flexible between 7:00 AM – 7:00 PM
• W2, Contract-to-Hire (3–6 months, potential to convert FTE)
ROLE IMPACT
This role supports one of Dallas’ major healthcare systems by ensuring patients receive accurate, timely, and compassionate service through phone and electronic communication. You’ll facilitate patient access to care by managing appointment scheduling, registration, and insurance verification—creating a seamless patient experience from first contact onward.
KEY RESPONSIBILITIES
• Answer inbound calls and electronic requests to schedule, reschedule, or cancel patient appointments
• Register new patients and verify demographic, insurance, and payment details accurately in EMR systems
• Communicate appointment details, paperwork, and pre-visit preparation to patients and families
• Route patient questions and clinical messages to appropriate departments or providers
• De-escalate concerns from patients or family members and escalate emergent or priority issues as needed
MINIMUM QUALIFICATIONS
• 2+ years call center or customer service experience (healthcare setting preferred)
• High school diploma or GED required
• Strong communication skills and data entry accuracy
• Stable work history—must not reflect frequent short-term roles
• Flu shot required for this specific role
• Must pass drug screen, background check, and skills testing
CORE TOOLS & SYSTEMS
• Web-based EMR platforms
• Healthcare scheduling systems
• Standard office software (Outlook, Excel, Word)
• Call center telephony and ticketing systems
PREFERRED SKILLS
• Familiarity with medical terminology
• Ability to work collaboratively in high-volume, fast-paced environments
• Prior experience in a hospital or clinical call center
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:
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