ESSENTIAL FUNCTIONS:
External Loan Originations/Pipeline Management
• Provide exceptional member service at all times via all lines of communication while adhering to RCU standards of service.
• Independently source and develop new referral relationships that will mutually benefit RCU and its Members while strongly enhancing mortgage lending origination goals.
• Actively grow previously self-generated external referral relationships that will mutually benefit Redwood Credit Union’s Members and increase residential lending volume.
• Effectively and efficiently market all first and second lien residential loan products which include but are not limited to, conventional, conforming, jumbo, primary, secondary, investor occupant combined with fixed rate and adjustable rate products offered through the Credit Union as Fannie Mae eligible and/or those that may meet the Credit Union’s mortgage portfolio requirement.
• Determine and ethically consult as to options that serve the best interest of all applicants.
• Take applications using web-based loan origination system; answer phone inquiries and handle mortgage referrals as needed.
• From a Member service perspective, the External Loan Officer has the overall responsibility of communication for their assigned loans from origination through the funding of the loan(s).
• The External Loan Officer is responsible to gather and review all documents for a complete and accurate file submission to processing and follow up communication as needed for incorrect/incomplete submissions.
• Accurately interpret Fannie Mae Desktop Underwriter findings so that all possible loans can be decisioned at minimum inconvenience to Members while assuring a correct credit decision can be made.
• Consult with Members on at least a weekly basis regarding the status of their loan.
• Actively pursue cross sell opportunities and offer those that will benefit each individual Member.
• Develop and utilize pipeline management system with loan processor to ensure rate lock management and high quality member service.
• Discuss loan options and programs that will benefit each Member, including counter-offers when appropriate.
• Recommend action steps and counsel to Members that will to help them qualify for a future loan when a loan has been declined due to current circumstances to preserve potential membership opportunity.
• Represent RCU in a courteous and professional manner at all times.
• Provide exceptional service to all Members, volunteers, employees and service providers.
• Will travel to various locations to originate loans and sales.
Member Support & Special Projects
• Instruct at homebuyer or other types of seminars, as needed.
• Discuss loan products and services at special events such as home shows.
• Recognize and propose changes in the workflow to maintain maximum efficiency.
• Research Member or employee concerns as directed and follow through until the matter is resolved; may include certain inquiries after a loan transaction has closed.
• Perform special projects and other duties as assigned.
• Recommend and implement new products and services that will benefit the membership of RCU.
Will cover the Sonoma County area.
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