Job Description

Service Technician – Grow with Biro of Chicago Inc.

Are you a hands-on problem solver with a strong foundation in electrical and mechanical systems? Do you thrive in fast-paced environments where each day brings new challenges? Biro of Chicago Inc.—a trusted food equipment distributor with over 60 years of industry leadership—is seeking a skilled Service Technician to join our team at our Wisconsin office.

Why Join Biro?

At Biro, we’re recognized for delivering exceptional service and forward-thinking solutions throughout the food equipment industry. As a Service Technician, you’ll work hands-on with retail scales, packaging systems, and food processing equipment—playing a vital role in keeping our customers’ operations running smoothly and efficiently.

We offer a standout benefits package that includes Medical, Dental, Vision, Disability, and Life Insurance—all 100% company-paid—plus a 401(k) with a generous 50% company match. It’s our way of investing in the people who keep Biro moving forward.

Position Overview:
This role involves diagnosing, repairing, and maintaining equipment both at customer sites and in-house. You’ll be the technical expert our clients rely on, ensuring their systems run reliably and efficiently.

Key Responsibilities:

• Interpret electrical schematics to troubleshoot and resolve issues accurately.
• Provide technical support and training via phone, email, and on-site visits.
• Service and repair retail scales, wrappers, and food packaging/processing equipment.
• Assist with equipment integration using basis IT and networking skills (routers, LANs, wireless access).
• Perform mechanical repairs and preventive maintenance.
• Maintain company vehicle, laptop, and spare parts inventory.
• Deliver outstanding customer service across a diverse client base.

What Were Looking For:

• Strong technical aptitude in electrical and mechanical systems.
• Clear, confident communication and a customer-first mindset.
• Proven problem-solving and analytical skills.
• Reliable, organized, and detail-oriented approach to work.
• Valid driver's license and clean driving record.
• Ability to pass a background check and drug screening.

Preferred Qualifications:

• Accredited HS Diploma/GED plus 2-4 years of relevant experience.
• 3+ years of food equipment service experience or similar technical field.
• Prior experience servicing food equipment.
• 3+ years of hands-on electrical/mechanical work.

Physical Requirements:

• Lift 50-75 lbs with or without assistance.
• Drive 2-5 hours/day and walk 1-3 miles/day.
• Kneel, squat, bend, push/pull as needed.
• Work in varied conditions (heat, cold, wet, noisy environments).
• Available for overtime and on-call duty.

Ready to Apply?
If you’re a skilled technician looking to advance your career with a company that values expertise and customer impact, we’d love to hear from you. Please send your resume and/or cover letter to sales@bci-midwest.com.

Opened in Chicago during 1971, BCI has expanded to become the premier food processing equipment provider in the Midwest. We offer a variety of solutions: from retail operations to factory solutions, BCI Midwest has what is needed to solve your food processing needs. Our team has experience spanning decades which means prompt service and expert advice when picking a solution. Two main locations one in Chicago, IL and the other in Neenah, WI, we are able to provide fast and dependable service and sales of food processing equipment. We focus on understanding the needs of our customers in purchasing new equipment, repairing existing equipment, and having parts available to keep that equipment up and running.

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