Job Description

Job Title: Branch Director

Reports To: Chief Operating Officer

Overview

Reporting to the Chief Operating Officer, the Branch Director is responsible for directing all operations of the branch, ensuring that home care support and client services are delivered safely, efficiently, and in compliance with all quality standards and state/federal regulations.

The Branch Director plays a key role in business development to grow the client base and revenue. This position also oversees the fiscal and operational management of the agency, including strategic planning, staff recruitment, and performance evaluation.

Essential Duties and Responsibilities

• Organize and administer all branch services and office operations.

• Oversee recruitment, screening, selection, and training of field and administrative staff.

• Implement and interpret service and operational policies.

• Develop and execute strategies to grow client census and caregiver roster.

• Lead utilization and compliance efforts related to Electronic Visit Verification (EVV).

• Enhance client and caregiver experience to improve satisfaction and retention.

• Delegate responsibilities and ensure staff accountability.

• Maintain Profit & Loss (P&L) responsibility for the branch.

• Foster a high-quality customer service culture.

• Coordinate employee recognition programs.

• Process timesheets and complete payroll entry forms.

• Supervise and participate in quarterly training and in-service meetings.

• Manage client authorizations and ensure up-to-date file documentation.

• Coordinate new case openings with Client Services Coordinators.

• Ensure accurate and current documentation for client and employee files.

• Address grievances from staff or clients effectively.

• Conduct monthly service calls for quality assurance.

• Oversee critical incident follow-ups and regulatory reporting.

• Ensure compliance with HR policies and regulatory standards.

• Participate in on-call rotation as needed.

• Perform other duties as assigned by management.

Compliance as a Requirement of Performance

All employees must:

• Participate in investigatory activities as required.

• Report violations of policies or procedures.

• Act in an ethical manner in line with our mission and Standards of Conduct.

• Safeguard the privacy of protected records in compliance with HIPAA and applicable laws.

Competencies / Skills

• Planning/Organizing: Prioritize tasks and analyze information effectively.

• Communication: Clear, persuasive communicator and active listener.

• Technical Proficiency: Competent in Microsoft Office and EMR systems.

Education and/or Experience

• Proficiency in Windows, Microsoft Office (Word, Excel, PowerPoint), and internet navigation is required.

Preferred Experience

• Bilingual English & Spanish
• Minimum 2 years in non-skilled home health care administration or operations.

• Experience coordinating home care services.

• Valid driver's license and reliable transportation.

• Availability for on-call responsibilities.

• Strong verbal and written communication skills.

• Proven ability to organize, administer, and evaluate multi-phase services.

• In-depth knowledge of program regulations and internal procedures.

Physical Demands

• Regular: Sitting, handling objects, typing.

• Occasional: Standing, walking, reaching, lifting up to 10 pounds.

• Vision: Close, peripheral, depth perception, and focus adjustment.

Work Environment

• Business office setting.

• Moderate noise level.

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