At Johnstone Supply- The Petit Group, we pride ourselves on being more than just a workplace - we are a close-knit family. Our existing team holds a genuine affection for what they do, and we are thrilled to extend a warm welcome to new members.
If you're a dedicated HVAC enthusiast with a knack for brightening a customer's day, we invite you to consider joining us as a Customer Support Specialist. In this role, you will engage with customers through various channels, including calls, emails, online orders, and in-store visits. Additionally, you'll stay informed about the latest products, inventory, and industry trends through ongoing training, online courses, catalog reviews, and collaborative knowledge-sharing with colleagues and factory representatives.
We look forward to the possibility of having you contribute to our dynamic and supportive team.
What You'll Do:
Order Wizardry: Manage sales orders, returns, and warranties efficiently.
HVAC Pro : Assist customers with product choices and tech questions, finding alternatives when needed.
Pricing Pro: Keep everything correctly priced and managed.
Product Sleuth: Research products using catalogs, websites, and industry know-how.
Stay Connected: Follow up promptly on customer requests and build great relationships.
Sales Scout: Identify potential leads for the sales team.
Showroom Magic: Keep the showroom looking fantastic.
Product Knowledge: Never stop learning about HVAC products and industry trends.
Stay Organized: Keep records in order and handle transactions flawlessly.
Build Friendships: Answer calls and greet in-store visitors warmly, handling multiple customers professionally.
Who You Are:
Perks That Make You Smile:
Competitive Pay
Health, Dental, Vision, and Life Insurance
401(k) with Matching
Disability Insurance
Employee Discounts
Paid Time Off
Relocation: If you're moving from afar, let's chat about relocation support during your interview!
Elevate your HVAC career in a warm and welcoming environment! Apply today to join us in creating HVAC magic. Johnstone Supply - The Petit Group celebrates diversity and is proud to be an equal-opportunity employer. All backgrounds are welcome. Let's make a positive impact together!
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