Job Description

LEASING CONSULTANT – Hancock Terrace Apartments, Santa Maria, CA

ROLE

The Leasing Consultant is a customer-focused role with the authority, responsibility, and accountability for guiding prospective residents through the leasing process, maintaining accurate lease records, and supporting community marketing efforts at a multifamily or senior-living apartment community. The Leasing Consultant is responsible for maximizing occupancy and enhancing the resident experience while ensuring compliance with Fair Housing laws, Department of Real Estate regulations, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other federal and state regulations. This includes, but is not limited to, resident relations, customer service, leasing operations, and marketing efforts to support the overall success of the community. The Leasing Consultant plays a key role in attracting and retaining residents by providing exceptional customer service, conducting property tours, and managing the leasing process. Responsible for creating lease agreements, ensuring compliance with Fair Housing, and supporting marketing efforts to maintain occupancy, this role also assists with resident relations and property operations. Effectively convey the company’s mission by ensuring the team is customer-focused and provides the best service to co-workers, prospects, residents, guests and vendors at every point of contact while striving to exceed expectations.

We are looking to hire a highly skilled Leasing Consultant with prior leasing experience at conventional Class A multi-family or senior-age apartment communities. The current assignment is supporting the team at Hancock Terrace Apartments, our 272-unit multi-family community located along the beautiful central coast in Santa Maria, California. This position requires an individual who is sales and service driven, outgoing and assertive, and who exhibits professional communication and organizational skills. Our ideal candidate is an enthusiastic, energetic, polished, and engaging team player who is passionate about providing outstanding customer service. If you enjoy a vibrant, exciting team-oriented work environment - we want to meet you!

ESSENTIAL DUTIES AND ESPONSIBILITIES

• Respond to phone, email, and in-person inquiries, converting leads into leases.
• Conduct property tours, showcasing apartment features and amenities to prospective residents.
• Utilize high-impact sales techniques to close leases and achieve occupancy goals.
• Prepare lease agreements, ensuring all files are complete and compliant.
• Follow up with prospective residents to maximize conversions.
• Ensure market apartments are tour-ready daily.
• Contribute to community marketing efforts, including social media and outreach initiatives.
• Serve as the main point of contact for prospective and current residents.
• Provide exceptional customer service, addressing inquiries and concerns professionally.
• Assist with resident move-ins, providing orientation and ensuring a smooth transition.
• Prepare and follow up on renewal notices to maintain strong retention rates.
• Assist in planning and hosting community events and resident engagement activities.
• Maintain accurate resident files and lease records in property management software.
• Conduct credit and background checks for applicants.
• Ensure compliance with Fair Housing laws, lease agreements, and company policies.
• Regularly update guest cards and traffic reports in Yardi or other property management systems.
• Monitor and track rental rates, occupancy, and leasing performance.
• Collect and process rental payments, application fees, and security deposits.
• Assist in budget tracking for leasing-related expenses.
• Submit and track maintenance requests, ensuring timely completion of work orders.
• Conduct regular property walks to maintain community cleanliness and curb appeal.
• Report safety concerns, maintenance issues, and policy violations to management.
• Ensure compliance with community policies and lease terms.
• Participate in the after-hours emergency on-call rotation as needed.
• Maintain flexible work schedules, including weekends and evenings, based on community needs.
• Assist in maintaining a professional and organized leasing office.
• Ensure all marketing materials, signage, and online listings are up to date.
• Other duties as assigned.

POSITION REQUIREMENTS

• High School or General Education Development (GED) equivalent.
• Minimum of two (2) years of experience in hospitality, sales, customer service, or multifamily/property management.
• Ability to comprehend, apply, and comply with all state and fair housing laws, company policies, and business procedures.
• Effective and professional communication in English with staff, supervisors, residents through verbal, written, and Microsoft Office Suite, and use of cellular phone.
• Ability to perform the physical functions of the position, which may include, but are not limited to sitting, standing, bending, walking the property, including a minimum of two flights of stairs, to complete inspections, and deliver resident communications.
• A clean DMV report and background check.
• Ability to work independently and prioritize effectively in a challenging environment.
• Ability to work in a manner consistent with having a high level of integrity, honesty, courage, and loyalty.
• Strong problem-solving skills.
• Provide high-quality customer service whether to the internal or external customer.
• Ability to put people first in all aspects of your position.
• Work with the intent of the betterment of our community.
• Ability to effectively comprehend and interpret policies and procedures in the work environment.
• Ability to collaborate effectively as a team member.
• Ability to exercise good judgment in making decisions.
• Ability to work under pressure and complete tasks within prescribed time frames.
• Ability to manage and develop personnel resources.
• Ability to disseminate information and guidelines clearly to others and check for understanding.
• Excellent interpersonal skills to communicate effectively with a wide range of employees and residents.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations. Ability to create and/or write reports, business correspondence, and/or procedural manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

MATHEMATICAL SKILLS AND REASONING ABILITY

Ability to calculate figures and perform basic math functions. Ability to interpret various instructions furnished in written, oral or schedule form.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, repetitive wrist movements, talk, hear, walk, and sit. The employee is occasionally required to stoop, kneel, or crouch. The employee may be required to stand for extended periods. The employee may occasionally lift, push, pull, carry and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

What Towbes Offers

• Competitive wages! This a full-time, non-exempt hourly pay: $19.71 to – $27.40
• A rewarding work environment
• Health Insurance: medical, dental, vision, life, and long-term disability
• 401k and liberal company match
• Paid vacation/sick time programs
• Local Coastal Housing Partnership benefits

The Towbes Group is an Equal Opportunity/Affirmative Action Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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