Job Description

Company Alaska Airlines

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take your places.

Role Summary

The Lounge Hospitality Host is responsible for coordinating the setup of food and beverage stations and maintaining cleanliness and inventory of airport lounges at Alaska Airlines. As a member of the lounge team, this individual contributor role ensures that the setup of the lounge meets expected quality standards to provide an exceptional experience for our guests.

Key Duties

• Follows established procedures to set up the Lounge complimentary food and beverage stations.
• Prepares and arranges food; heating required foods to safe levels and maintaining by taking temperature.
• Restocks self-service food and supplies as needed.
• Supervised to maintain the cleanliness of the lounge by wiping up spills, clearing and cleaning tables, and removing trash.
• Washes service equipment and returns it to the proper location.
• Properly packages unused food and returns it to the appropriate storage.
• Cleans and maintains food service equipment such as automated coffee, soda and juice machines.
• Supports concierges by cleaning up and serving drinks (including alcoholic beverages).

Additional Details

Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they're not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).

Job-Specific Experience, Education & Skills

Required

• Motivated to achieve excellent guest service.
• Exceedingly organized and efficient, with the ability to multitask.
• Ability to communicate effectively with guests regarding food offerings and basic lounge information.
• Must be able to work independently.
• Display knowledge and adherence to sanitation and sanitary food handling requirements.
• Able to work in a fast-paced environment.
• Ability to stand for long periods of time.
• Ability to lift up to 50 pounds.
• Ability to bend, squat, stoop, reach and grasp.
• Must be able to read, write and communicate in English.
• Must be able to obtain State Food Handlers Certification and Alcohol Seller/Server Certification.
• Ability to communicate English.
• High school diploma or equivalent is required.
• Minimum age of 21
• Must be authorized to work in the U.S.

Preferred

• 1 year hospitality/guest service experience.
• Airline industry experience.

Airport SIDA Badge Requirements

Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review theSIDA Badge Requirementsdocument for a comprehensive overview.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Starting Rate

USD $19.33/Hr.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

Apply by 7:00 PM Pacific Time on 2/5/2024

Employment Type Full-Time

FLSA Status Non-Exempt

Regular/Temporary Regular

I: Y - HOST

Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.

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