Job Description

Broken Spanish  Comedor  is a new concept from acclaimed Chef Ray Garcia, serving as the neighborhood friendly offshoot of his award-winning restaurant Broken Spanish. Rooted in bold Mexican flavors and Chef Garcia’s signature creativity, Broken Spanish Comedor offers a relaxed, community-centric dining experience while maintaining the same commitment to quality and innovation.

JOB OVERVIEW

The Service Support team member (Runner/Busser) plays a vital role in delivering an exceptional dining experience by ensuring seamless coordination between the front-of-house (FOH) and back-of-house (BOH) operations. This position supports the service team by maintaining cleanliness, organization, and efficiency throughout the dining room and service areas. The Service Support team is responsible for plate presentation, table maintenance, food running, and guest satisfaction, while also assisting with setup, breakdown, and side work duties. A strong understanding of food and beverage offerings, attention to detail, and a proactive attitude are essential to ensure smooth service and a welcoming environment for guests.

Duties & Responsibilities:

• Be knowledgeable of all table numbers and seat numbers.
• Inspect all plates for proper presentation, garnish and cleanliness.
• Ensure that all tickets are complete for each table so that the guests receive all items that they have ordered and requested.
• Bussing as needed and replenishing plateware as needed to the kitchen.
• Carry plates to and from the dining room. Present dishes to the table and explain the dish’s composition. Ensure proper markings on the table prior to the delivery of the course.
• Liaison between BOH team with FOH team to ensure smooth dining experience.
• Having working knowledge of all food and beverages.
• Clear tables after guests. Take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing.
• Between seating; promptly clean tabletops, chairs and booths. Check floor and clean as required. Reset and arrange tabletop.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• Final breakdown of the dining room at the end of service.
• Keep the working area stocked with appropriate plateware, utensils and supplies needed for serving our guests.
• Perform side work at the start, during and at the end of each shift as required by service station assignment.
• Always maintain clean working areas and a clean restaurant.
• Ensure all opening and/or closing side work is completed.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Be ready and willing to assist fellow employees as situations arise.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

Working Conditions and Expectations:

• Work schedule will may vary between early morning to late evening, weekends and holidays
• Shifts will range from 4 – 8 hours and you may at times be asked to work overtime
• Be scheduled to work opening and/or closing runner responsibilities.
• Able to work in a fast-paced environment and keep up with the needs of the guests.
• Work inside as well as outside dining areas.
• Always act in a professional manner that represents the restaurant, owners, partners and staff.
• Respectful to all guests that have chosen to dine in our restaurants.
• Demonstrate teamwork in all areas of the restaurant
• Work with a positive attitude in all types of situations
• Follow safety and sanitation rules and laws at all times
• Attends all scheduled employee meetings.
• Always act in the best interest of the restaurant, fellow employees and guests.
• Welcome and accept feedback and coaching from the management team in order to maintain and grow as an employee

Qualifications:

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Customer service and/or restaurant experience preferred.
• Be able to communicate clearly and effectively in the predominant language(s) of our guests.
• Food Handlers certificate and Responsible Beverage Service (RBS) Certificate required

Physical Requirements:

• Be able to work in a standing position for long periods of time (up to 8 hours).
• Be able to reach, bend, stoop and frequently lift up to 50 pounds.

This job description is not all inclusive and may be modified based on business needs. The management reserves the right to make updates and changes to this job description as seen fit for the best interest of the restaurant, employees and guests.

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